Our Terms & Conditions
Dandylion Group Ltd E-Commerce and Legalities Information:
We are in the business of great tea. However, as in any business, we have to get the legal bits right. So here are our terms and conditions which will apply if you are using this site and/or placing an order with us.
Spend a few comfortable moments with your favourite blend to read our terms and conditions before placing your order. These terms apply to goods ordered via the internet or by phone. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
When you shop on our website, we may collect the personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. We use this information in a number of ways:
- to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order
- to occasionally contact you, should we have any offers or information related to the goods you have previously purchased with us
- to profile our customer database to help us improve our service and product range, and to help us attract similar customers; this may involve working with third party analysis companies
Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. We operate a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email or mail about our products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information, you can OPT OUT at any time by contacting us. We strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer.
We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you’re using is secure as the letters 'https' will replace 'http' in the browser address window.
We are a very small team and we’ll do our very best to get back to you as quickly as possible. (Mon-Fri 09:00-17:00)
You can write to us at:
Dandylion Group Ltd
Bedgebury Park Equestrian Centre, Stables Cottage, Goudhurst
Kent TN17 2SJ
We pick and dispatch orders every working day, and aim to pick and pack your order within 1-3 working days of you placing it.
After this, your parcel will be dispatched by your chosen delivery method. Parcels sent via Royal Mail tracked are normally very speedy but we'd always recommend the courier service for a special occasion, just to be on the safe side.
Please note that working days for Dandylion Teas are Monday - Friday & do not include public holidays or bank holidays.
While the majority of the parcels we send reach their destinations within the usual delivery times, very occasionally parcels get delayed and take a little longer than normal. Please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch and we will happily investigate.
We send all our UK and International parcels via trackable services.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour).
When an item has been delivered, risk of damage to, or loss of, the item passes to you.
While we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent anywhere will arrive in perfect condition. Please note that working days for us are Monday - Friday and do not include national UK bank holidays.
Additional charges to International Orders
An order may be subject to additional custom charges in certain countries. Please be aware that Dandylion is not liable for these charges. All orders to Israel are subject to customs charges. All orders over £30 to Canada and orders over £50 to Japan (excluding delivery charge) will be billed for additional custom charges.
Our international deliveries are charged by weight. Once you have placed your order, the delivery charge will appear in the checkout pages. Please allow extra time for international deliveries to arrive.
We are unable to ship more than 5Kg's of tea per order to Australia, due to Australian custom regulations. All orders to Australian addresses must have a contact telephone number in order to comply with our delivery regulations.
Use of Website
To register with Dandylion, or any of its subsidiaries as well as purchase goods from our website, you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to: - decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. You will be notified as above.
Pricing, Description & Product Information
The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable.
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
Placing an Order & Acceptance of Order
The Order Acknowledgement email is our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment returned.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.
Cancellation & Returns
You have the right to cancel your order, providing we have not packed and sent out already. Due to the nature of our products, once they leave our facilities we can not accept returns for any reason.
This does not affect your statutory rights. Returns outside the timeframe set out above may be accepted at the sole discretion of Dandylion. Please contact us for further information.
All refunds will be made on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Dandylion is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. We also reserve the right to offer a replacement item of similar or equal value.
In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page.
Dandylion will not be held liable for not discounting the order if a valid code has not been entered.
If placing an order by telephone you must quote the promotion code before placing your order.
Promotions and promotion codes are subject to the terms and conditions specified by Dandylion at the point of purchase. Only one code can be used per order.
Please note all deals, existing discounts, bundles and offers are excluded from further discount.
Discount codes will not apply to any existing offers or promotions.
In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work.
We will make every effort to ensure that any down time or restricted access is kept to a minimum.
Intellectual Property & Copyrights
The content of the www.dandyliongroup.com website is protected by copyright, trademarks, database and other intellectual property rights.
You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on/from our website or marketing materials.
You agree to indemnify and not hold Dandylion responsible for any liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Dandylion website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.
The contract between you and Dandylion under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, United Kingdom, English law. The British courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.